Introduction

This Privacy Notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data and keep it safe.

We know that there’s a lot of information here, but we want you to be fully informed about your rights, and how My Barber Supplier use your data. 

We hope the following sections will answer any questions you have but if not, please do contact us.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.

When you are using the My Barber Supplier website, GNT BARBER FURNITURE Ltd is the data controller.

An explanation of the legal basis we rely on

The law on data protection sets out several reasons for which a company may collect and process your personal data, including:

 

Consent
In specific situations, we can collect and process your data with your consent.  For example, when you tick a box to receive email newsletters.  When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

 

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.  For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.

 

Legal compliance
If the law requires us to, we may need to collect and process your data.  For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement.

 

Legitimate interest
When you sign up and create an account with us we will use your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.  For example, we will use your purchase history to send you or make available personalised offers.  We also combine the shopping history of many customers to identify trends and ensure we can keep up with demand or introduce new products/services. 

Gnt Furniture Limited has various offerings and from time to time we’d like to keep you informed of our news, products, or services. This could be by email, SMS, or social media channels.

If you’d rather we didn’t contact you for this purpose, or to confirm the types of products and services that would be of most interest to you, then you can update your preferences or let us know by submitting a message here.

When do we collect your personal data?

• When you create an account with us.
• When use your account to buy products by visiting our website, over the phone or in store.
• When you engage with us on social media.
• When you contact us by any means with queries, complaints etc.
• When you enter prize draws or competitions.
• When you choose to complete any surveys we send you.
• When you comment on or review our products and services.
• Any individual may access personal data related to them, including opinions. So if your comment or review includes information about companies we work in conjunction with who provided that service, it may be passed on to them if requested.
• When you fill in any forms. For example, if an accident happens in store we may collect your personal data.
• When you’ve given a third party permission to share with us the information they hold about you.

What sort of personal data do we collect?

• If you have an account with us: your name, business name, business type, billing/delivery address, orders and receipts, email and contact telephone numbers. If you have a website account then for your security, we’ll also keep an encrypted record of your login password.
• Details of your interactions with us through our contact centre, in store or online - For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, items viewed or added to your basket, brands you show interest in, web pages you visit and how and when you contact us.
• Details of your shopping preferences - For example, how you choose to shop – by phone, online or in store.
• Details of your visits to our website.
• Information gathered by the use of cookies in your web browser. Learn more about how we use cookies on our website.
• Buying habits which help us to recommend items of interest. We’ll only ask for and use your personal data collected for recommending items of interest and to tailor your shopping experience with us.
• Payment card information.
• Your comments and product reviews. 
• Your image may be recorded on CCTV when you visit our shop or car park.
• Your car number plate may be recorded at our car park to manage parking restrictions.
• To deliver the best possible web experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.
• If you use our live chat service we may collect some identifying information from you such as your name, email address and location.
• When you contact us by telephone we record and monitor calls for security and training purposes, these calls may record personally identifiable information.

How and why do we use your personal data?

We want to give you the best possible customer experience. One way to achieve that is to get the richest picture we can of who you are by combining the data we have about you.  We then use this to offer you promotions, products and services that are most likely to interest you.  The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.  For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

How we protect your personal data

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.  We secure access to all transactional areas of our website using ‘https’ technology.  Access to your personal data is password-protected, and sensitive data such as payment card information is secured and tokenised to ensure it is protected.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

How long will we keep your personal data?

Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.  For example, when you place an order, we’ll keep the personal data you give us for seven years so we can comply with our legal and contractual obligations.

At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

Where your personal data may be processed

Sometimes we will need to share your personal data with third parties and suppliers outside the European Economic Area (EEA), such as the USA.

International orders

If you are based outside the UK and place an order with us, we will transfer the personal data that we collect from you to the companies we work with in the UK.

Protecting your data outside the EEA

The EEA includes all EU Member countries as well as Iceland, Liechtenstein and Norway. We may transfer personal data that we collect from you to third-party data processors in countries that are outside the EEA.  For example, this might be required in order to fulfil your order, process your payment details or provide support services.

If we do this, we have procedures in place to ensure your data receives the same protection as if it were being processed inside the EEA. For example, our contracts with third parties stipulate the standards they must follow at all times. If you wish for more information about these contracts please contact our Data Protection Officer.

Any transfer of your personal data will follow applicable laws and we will treat the information under the guiding principles of this Privacy Notice.